Refund policy
Last updated: November 3, 2026
Returns and cancellations
To start a return, please email mdl@melangedeluxe.dk with your order number and the item or items you wish to return. We will reply with instructions on how and where to send your parcel.
Return Period & Item Condition
You may request a return within 14 days after your item is delivered.
Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.
Return Shipping
You are responsible for arranging return shipping. Please contact us for return instructions before sending your parcel.
Returns must be sent directly to:
Mélange de Luxe
Dronningens Tværgade 28
1302 Copenhagen K
Denmark
We do not collect return parcels from parcel shops or collection points.
Please retain your tracking number and proof of postage until your return has been processed.
Damaged, Defective or Incorrect Items
Please inspect your order when you receive it and contact us at mdl@melangedeluxe.dk if an item is defective or damaged, or if you received the wrong item. Include your order number and a description of the issue. Photos are helpful when relevant.
Exchanges
Please contact us before returning your item if you would like a different size or product, so we can check availability and explain the next steps.
European Union Returns & Cancellations
If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies.
After you notify us that you wish to cancel, you must return the goods within 14 days.
We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.
To request a return or cancellation, please email mdl@melangedeluxe.dk.
United Kingdom Returns & Cancellations
If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.
After you tell us you wish to cancel, you must return the goods to us within 14 days.
We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.
To request a return or cancellation, please email mdl@melangedeluxe.dk.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.
If you do not see your refund within a reasonable period of time since your refund was approved, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
For returns, cancellations, exchanges or questions about your refund, please email mdl@melangedeluxe.dk.